Terrific Company and Tour...if I could, I'd give them a sixth star!
“Terrific Company and Tour...if I could, I'd give them a sixth star!”
My friend and I decided to break up the long flight from the US to Indonesia with a one-day stop in Taipei. We wanted to make the most of our short time in Taiwan. I researched several companies, including My Taiwan(MT), to schedule a day tour of Taipei.
By far, MT was the most reasonably priced, flexible and accommodating of the five tour companies that I contacted. Julie, the agent responsible for handling my inquiries, was exceedingly efficient and courteous. She responded to all emails promptly and thoroughly. We were very clear on costs, the itinerary and pick up details before we left home. We paid a surcharge of $30 pp for pick up at our airport hotel which was understandable considering the distance between Taoyuan and the sites we visited.
We were very fortunate to have Steve Lin assigned as our guide. He arrived at our hotel lobby fifteen minutes prior to our designated meeting time, attired in a MT tee shirt to make it easy for us to spot him. The next eight hours were a joy. Steve was superb as a guide: extremely knowledgeable about all aspects of Taiwan, highly considerate of the comfort and enjoyment of his clients, and an excellent, safe driver. Shortly after we joined Steve for our 8-hour tour, we felt like we were in the company of a good friend. We managed to include everything that we really wanted to see, including the Chiang Kai Shek Memorial, Longshan Temple, the National Museum and Taipei 101, and a number of other fascinating places that Steve knew we would enjoy. Throughout the day, Steve alloted reasonable amounts of time at each site and suggestions on alternatives. He was constantly solicitous of our wishes and ensured that we spent our limited time wisely.
By the time we returned to our hotel, we felt fortunate to have had such a valuable and unique experience during the 8 hours we spent with Steve. While the price of our tour was not cheap, we felt that the high quality of the tour and the treatment we received from MT's staff during the booking phase made it well worth the money we spent.
Sadly, too many travel companies subscribe to the pay more, get less philosophy. That's not the case with MT. They went well beyond our expectations in providing us with a memorable, superb day in Taipei. If I visit Taiwan in the future, I will certainly book my sightseeing tours with MT. Anyone who wishes to experience, once again, what it feels like to be treated like a valued customer, receive excellent service and to pay a reasonable amount for the service received, should book their travel in Taiwan with MT.
Visited August 2015